Privacy Policy for SutraSuite.com
Effective Date: 11-11-2025
Last Updated: 10-09-2025
1. Introduction
Welcome to SutraSuite.com (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our software services.
By accessing or using SutraSuite.com, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.
2. Information We Collect
2.1 Information You Provide to Us
We collect information that you voluntarily provide when you:
- Create an account or register for our services
- Purchase or subscribe to our software
- Contact us for customer support
- Fill out forms on our website
- Leave comments or feedback
- Subscribe to our newsletters or marketing communications
This information may include:
- Name and contact information (email address, phone number, mailing address)
- Account credentials (username and password)
- Payment and billing information
- Company name and business details
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website or use our software, we automatically collect certain information, including:
Log Data: IP address, browser type and version, operating system, referring/exit pages, date and time stamps, and clickstream data.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience. See Section 5 for more details.
Usage Data: Information about how you interact with our software, including features used, actions taken, and performance metrics.
2.3 Comments and User-Generated Content
When you leave comments on our site, we collect:
- The data shown in the comments form
- Your IP address and browser user agent string for spam detection purposes
- An anonymized string (hash) created from your email address, which may be provided to the Gravatar service to display your profile picture if you use that service. The Gravatar privacy policy is available at: https://automattic.com/privacy/
After approval of your comment, your profile picture (if applicable) becomes visible to the public in the context of your comment.
2.4 Media and File Uploads
If you upload images or other media to our website, please be aware that any embedded location data (EXIF GPS) or metadata included in your files may be visible to others. Visitors to the website can download and extract any such data from uploaded images.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our software services
- Account Management: To create and manage your account, process transactions, and provide customer support
- Communication: To send you service-related notices, updates, security alerts, and administrative messages
- Marketing: To send promotional materials, newsletters, and other marketing communications (with your consent where required)
- Personalization: To customize your experience and deliver content relevant to your interests
- Analytics: To understand how users interact with our services and improve functionality
- Security: To detect, prevent, and address technical issues, fraud, and security threats
- Legal Compliance: To comply with legal obligations and protect our rights
4. Legal Basis for Processing (for EEA/UK Users)
If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to provide our services to you
- Legitimate Interests: Our legitimate business interests, such as improving our services, marketing, and security
- Consent: Where you have given explicit consent for specific processing activities
- Legal Obligation: Where required to comply with applicable laws
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our services.
5.2 Types of Cookies We Use
Comment Cookies: If you leave a comment on our site, you may opt-in to save your name, email address, and website in cookies for your convenience. These cookies last for one year.
Authentication Cookies: When you log in, we set cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login persists for two weeks. Logging out removes the login cookies.
Session Cookies: Temporary cookies to determine if your browser accepts cookies. These contain no personal data and are discarded when you close your browser.
Editor Cookies: If you edit or publish content, a cookie is saved indicating the post ID you edited. This cookie expires after one day and contains no personal data.
Analytics Cookies: We may use third-party analytics services (such as Google Analytics) to understand how users interact with our site.
5.3 Managing Cookies
You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our services.
6. Embedded Content from Other Websites
Articles and pages on our site may include embedded content (e.g., videos, images, articles) from other websites. This embedded content behaves as if you visited the other website directly.
These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content, including if you have an account and are logged in to that website. We are not responsible for the privacy practices of these third-party sites.
7. Data Sharing and Disclosure
7.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing
- Cloud hosting and data storage
- Email delivery and marketing
- Customer support
- Analytics and performance monitoring
- Security and fraud prevention
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
7.2 Business Transfers
If SutraSuite is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.
7.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Legal processes (subpoenas, court orders)
- Government or regulatory requests
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
7.4 Password Reset Requests
If you request a password reset, your IP address will be included in the reset email for security purposes.
7.5 Spam Detection Services
Visitor comments may be checked through automated spam detection services, which may have access to the comment content and associated metadata.
8. Data Retention
8.1 Comments
If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve follow-up comments automatically instead of holding them in a moderation queue.
8.2 User Account Data
For registered users, we store the personal information provided in your user profile for as long as your account remains active or as needed to provide services. You can request deletion of your account at any time.
8.3 General Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Your Data Protection Rights
You have the following rights regarding your personal information:
9.1 Access and Portability
You can request a copy of the personal data we hold about you in a structured, commonly used, and machine-readable format.
9.2 Correction
You can update or correct your personal information at any time through your account settings or by contacting us.
9.3 Deletion
You can request that we delete your personal data, subject to certain exceptions (e.g., data we are obliged to keep for administrative, legal, or security purposes).
9.4 Restriction and Objection
You can request that we restrict processing of your personal data or object to certain processing activities, particularly for direct marketing purposes.
9.5 Withdraw Consent
Where we rely on your consent to process personal data, you can withdraw that consent at any time.
9.6 Account Management
All registered users can view, edit, or delete their personal information at any time through their user profile (except username changes). Website administrators can also view and edit this information.
9.7 Exercising Your Rights
To exercise any of these rights, please contact us at [insert contact email]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
10. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, such as:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions
- Other legally approved transfer mechanisms
12. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
13. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
14. Do Not Track Signals
Some browsers include a “Do Not Track” (DNT) feature. Our website does not currently respond to DNT signals due to the lack of industry standards for implementation.
15. Marketing Communications
With your consent, we may send you marketing emails about our products, services, and promotions. You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Adjusting your communication preferences in your account settings
- Contacting us directly
Opting out of marketing communications does not affect service-related communications.
16. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
16.1 Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you.
16.2 Right to Delete
You have the right to request deletion of your personal information, subject to certain exceptions.
16.3 Right to Opt-Out of Sale
We do not sell your personal information. If our practices change, we will update this policy and provide you with an opt-out mechanism.
16.4 Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
To exercise your California privacy rights, please contact us at [insert contact email].
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the “Last Updated” date
- Sending you an email notification (for significant changes)
Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
18. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
SutraSuite.com
Email: [email protected]
For EEA/UK users, you also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.